Odoo Support
Because Odoo Runs Better
with Ongoing Support
Questions, fixes, or just a little extra know-how, we’ve got you covered. Our Odoo support team is here to keep your system running smoothly, troubleshoot issues fast, and help you get the most out of every feature.
Start from $999 / month
Flexible support plan
With three flexible tiers, you get support hours each month, tailored SLAs, providing reliable, ongoing support.
Expert Problem-Solving Odoo Support
We’ve seen it all. Our team knows Odoo inside out and can fix issues at the root.
Access a Whole Team’s Expertise
Not just one person’s opinion. Tap into the knowledge of an entire team of Odoo specialists for well-rounded, reliable answers.
Choose your plan
What Support plan should I choose?
Fully assisted odoo support & services
OERP as your partner in record.
To support your Odoo project, we have to be listed as your Partner of Record within your Odoo subscription. This ensures we can provide direct support, manage your subscription effectively, and advocate on your behalf with Odoo.
Not sure how to do this? Our team is ready to assist.
For projects that are live and need more love.
Comparing chart
Our Monthly Support Subscription provides reliable, ongoing support. With three flexible tiers, you get support hours each month, tailored SLAs, and access to our team through your preferred communication channels.
Support Scheme
Support Subscription Plans
Support Bundles
Discount
Services
Support Services
You are safe with us
Our Service-Level Agreement
You have our promise and service with you on the way of ERP.
Action Level
Critical
Response Time
1 hour
Resolution Target
4 hours
Action Level
High
Response Time
4 hours
Resolution Target
1 Business day
Action Level
Medium
Response Time
1 Business day
Resolution Target
3 Business days
Action Level
Low
Response Time
3 Business days
Resolution Target
10 Business days
You are safe with us
Our Service-level Agreement
Immediate Action Required
Issue must be resolved immediately, No viable workaround exists, Business cannot continue operations.
Quick Response Needed
Issue needs prompt attention, Limited or difficult workaround, Business operations significantly hindered
Standard Response
Normal business priority, Acceptable workaround exists, Can wait for standard resolution time
When Time Permits
No immediate business impact, Can be scheduled with other work, Enhancement or improvement request
Business Operations Stopped
Complete system unavailable, Core business processes cannot function, Financial transactions blocked, Multiple users/departments affected
Significant Business Impact
Key functionality severely impaired, Major business process disrupted, Performance significantly degraded, Large user group affected
Moderate Business Impact
Non-critical functionality affected, Workaround available but inconvenient, Limited user group affected, Minor performance issues
Minimal Business Impact
Cosmetic issues or minor inconveniences, Enhancement requests, Single user affected, Documentation requests
Transform your business with Odoo?
Schedule a free demo to learn more about how OERP and Odoo can benefit your business.
